Legal

Privacy Policy

SOLIDAR is committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and which rights and options you have in this respect. If you would like to learn more about our client confidentiality obligations, please refer to our terms of engagement. Please see our Cookie Policy below which explains the use of cookies and other web tracking devices via our website.

Who is responsible for your personal data?

SOLIDAR is responsible for your personal data. SOLIDAR comprises SOLIDAR AISBL, (0458 458 721) Rue de Pascale 4-6, 1040 Brussels, Belgium and SOLIDAR Foundation ASBL (0829 883 597), Rue de Pascale 4-6, 1040 Brussels, Belgium. Specifically, your data will be controlled by the SOLIDAR and/or SOLIDAR Foundation depending on who you have instructed or that is providing services or communication to you. 

Which personal data do we collect?

The personal data we collect may include:

  • Contact information, such as your name, position in the organization/institution, business address, telephone number, mobile phone number and email address;
  • Payment data, necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
  • Further business information necessarily processed in a project or client contractual relationship with SOLIDAR or voluntarily provided by you, such as instructions given, payments made, requests and projects;
  • Information collected from publicly available resources, integrity databases and credit agencies;
  • If legally required for compliance purposes, information about relevant and significant litigation or other legal proceedings against you or a third party related to you and interaction with you which may be relevant for antitrust purposes;
  • Special categories of personal data. In connection with the registration for and provision of access to an event or seminar, we may ask for information about your health for the purpose of identifying and being considerate of any disabilities or special dietary requirements you may have. Any use of such information is based on your consent. If you do not provide any such information about disabilities or special dietary requirements, we will not be able to take any respective precautions;
  • Other personal data regarding your preferences where it is relevant to legal services that we provide; and/or
  • Details of your visits to our premises.

It may include personal data about your membership of a professional or trade association or union, health personal data, details of dietary preferences when relevant to events to which we invite you.

How do we collect your personal data?

We may collect personal data about you in a number of circumstances, including

  • When you or your organisation partnership, membership or other sorts of cooperation;
  • When you or your organisation browse, make an enquiry or otherwise interact on our website;
  • When you attend a seminar or another SOLIDAR or SOLIDAR Foundation event or sign up to receive personal data from us, including training; or
  • When you or your organisation offer to provide or provide services to us.

In some circumstances, we collect personal data about you from a third party source. For example, we may collect personal data from your organisation, other organisations with whom you cooperate, institutions, platforms, an information or service provider or from a publicly available record.

Are you required to provide personal data?

As a general principle, you will provide us with your personal data entirely voluntarily; there are generally no detrimental effects for you if you choose not to consent or to provide personal data. However, there are circumstances in which SOLIDAR and SOLIDAR Foundation cannot take action without certain of your personal data, for example, because this personal data is required to process your instructions or orders, provide you with access to a web offering or newsletter or to carry out a legally required compliance screening. In these cases, it will unfortunately not be possible for us to provide you with what you request without the relevant personal data and we will notify you accordingly.

For which purposes will we use your personal data?

We may use your personal data for the following purposes only ("Permitted Purposes"): 

  • Providing advice or other services or things you may have requested;
  • Managing and administering your or your organisation's relationship with SOLIDAR and SOLIDAR Foundation, including processing payments, accounting, auditing, billing and collection, support services;
  • Compliance with our legal obligations (such as record keeping obligations), compliance screening or recording obligations towards donors and funding institutions;
  • To analyse and improve our services and communications to you;
  • Protecting the security of and managing access to our premises, IT and communication systems, online platforms, websites and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;
  • For monitoring and assessing compliance with our policies and standards;
  • To comply with our legal and regulatory obligations and requests anywhere in the world, including reporting to and/or being audited by national and international regulatory bodies;
  • To comply with court orders and exercises and/or defend our legal rights; and
  • For any purpose related and/or ancillary to any of the above or any other purpose for which your personal data was provided to us.  

Where you have expressly given us your consent, we may process your personal data also for the following purposes:

  • Communicating with you through the channels you have approved to keep you up to date on the latest legal developments, announcements, and other information about SOLIDAR and SOLIDAR Foundation services and publications (newsletters and other information) as well as SOLIDAR and SOLIDAR Foundation events and projects;
  • Customer surveys, relevant questionnaires, market analysis, awards or other promotional activities or events; or
  • Collecting information about your preferences to create a user profile to personalise and foster the quality of our communication and interaction with you (for example, by way of newsletter tracking or website analytics).

Depending on for which of the above-Permitted Purposes we use your personal data, we may process your personal data on one or more of the following legal grounds:

  • Because processing is necessary for the performance of the relationship with your organisation;
  • To comply with our legal obligations (e.g. to keep pension records or records for tax purposes); or
  • Because processing is necessary for purposes of our legitimate interest or those of any third party recipients that receive your personal data, provided that such interests are not overridden by your interests or fundamental rights and freedoms.
  • In addition, the processing may be based on your consent where you have expressly given that to us.

With whom will we share your personal data?

We may share your personal data in the following circumstances:

  • We may share your personal data between the SOLIDAR and SOLIDAR Foundation members on a confidential basis where required for the purpose of building cooperation bridges, billing and other purposes related to the organizations’ nature. A list of the countries in which SOLIDAR and SOLIDAR Foundation members are located can be found on our website;
  • If you are a member, associate, partner or stakeholder of SOLIDAR and SOLIDAR Foundation, we may disclose your personal data to:
  • We may share your personal data with any third party to whom we assign or novate any of our rights or obligations;
  • We may also instruct service providers within or outside of SOLIDAR and SOLIDAR Foundation, domestically or abroad, e.g. shared service centres, to process personal data for the Permitted Purposes on our behalf and in accordance with our instructions only. SOLIDAR and SOLIDAR Foundation will retain control over and will remain fully responsible for your personal data and will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal data when engaging such service providers;
  • We may also use aggregated personal data and statistics for the purpose of monitoring website usage in order to help us develop our website and our services.

Personal data about other people which you provide to us

If you provide personal data to us about someone else (such as one of your directors or employees, or someone with whom you have business dealings) you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Policy. In particular, you must ensure the individual concerned is aware of the various matters detailed in this Privacy Policy, as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our personal data disclosure practices (including disclosure to overseas recipients), the individual's right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided (such as our inability to provide services).

Keeping personal data about you secure

We will take appropriate technical and organisational measures to keep your personal data confidential and secure in accordance with our internal procedures covering the storage, disclosure of and access to personal data. Personal data may be kept on our personal data technology systems, those of our contractors or in paper files.

Transferring your personal data abroad

SOLIDAR and SOLIDAR Foundation are a globally active organization. We may transfer your personal data abroad if required for the Permitted Purposes as described above. This may include countries which do not provide the same level of protection as the laws of your home country (for example, the laws within the European Economic Area or Australia). We will ensure that any such international transfers are made subject to appropriate or suitable safeguards as required by the General Data Protection Regulation (EU) 2016/679 or other relevant laws. This includes entering into the EU Standard Contractual Clauses which are available here. You may contact us anytime using the contact details below if you would like further information on such safeguards.

When doing so we will comply with applicable data protection requirements and take appropriate safeguards to ensure the security and integrity of your personal data,

Updating personal data about you

If any of the personal data that you have provided to us changes, for example, if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please let us know by sending an email to dataprivacy@solidar.org (subject: Personal Data Update). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete Personal Data that you provide to us.

For how long do we retain your personal data?

Your personal data will be deleted when it is no longer reasonably required for the Permitted Purposes or you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data.

Your rights

Subject to certain legal conditions, you have the right to request a copy of the personal data about you which we hold, to have any inaccurate personal data corrected and to object to or restrict our using your personal data. You may also make a complaint if you have a concern about our handling of your personal data.

If you wish to do any of the above please send an email to dataprivacy@solidar.org (Subject: Personal Data Info). We may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of data. We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your data, and for any additional copies of the personal data, you request from us.

We will consider any requests or complaints which we receive and provide you with a response in a timely manner. If you are not satisfied with our response, you may take your complaint to the relevant privacy regulator. We will provide you with details of your relevant regulator upon request. 

Updates to this Privacy Policy

This Privacy Policy was last updated on May 2018. We reserve the right to update and change this Privacy Policy from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements. In case of any such changes, we will post the changed Privacy Policy on our website or publish it otherwise. The changes will take effect as soon as they are posted on this website.

How to get in touch with SOLIDAR and SOLIDAR Foundation

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please send an email to dataprivacy@solidar.org or send us a letter to SOLIDAR / SOLIDAR Foundation, Rue de Pascale 4-6, 1040 Brussels, Belgium.


 

Cookies Policy

SOLIDAR ("us", "we", or "our") uses cookies on the www.solidar.org website (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. This Cookies Policy for SOLIDAR is powered by TermsFeed.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How SOLIDAR uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • To enable certain functions of the Service
  • We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
  • Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

What cookies in SOLIDAR website using? 

We only use cookies in certain areas of this website (the "SOLIDAR Website") and the purposes for which they are used are detailed below. You are not obliged to accept a cookie and you can modify your browser so that it will not accept cookies. However, if you do so this may affect your browsing experience and certain functions on the website may not work.

See the latest cookie scan report dated 16th May 2018 here